Home > Support
   
Document Actions

Tech Support Home

Welcome to MOTU technical support. To contact a technician, click the "Contact Tech Support Now" button below.

You can also reach technical support via phone or fax:

  • Phone: 617 576 3066
    (9AM - 6PM EST, Monday-Friday)
  • Fax: 617 354 3068
    (24 hours a day, 7 days a week, with response during normal business hours)

Using online support

In our ongoing efforts to improve and expand support, MOTU now provides online technical support for registered users through this web page. Technical support is no longer handled through e-mail. For brief instructions on how our web-based support works, click here.

Tech Notes

Search our tech notes by keyword:

title
body

You can also browse the tech notes, starting with the most recent.

MOTU Customer Service

MOTU Customer Service handles inquiries regarding registration, online support access, upgrades, and other requests unrelated to technical support.

  • Phone: 617 576 2760
    (9AM - 6PM EST, Monday-Friday)
  • Fax: 617 576 3609
    (24 hours a day, 7 days a week, with response during normal business hours)
  • E-mail:
    Please do not send technical support requests to this email address as such requests will delay overall Customer Service email turnaround.

iLok Management

You may register and manage your iLok(s) via www.ilok.com. Doing so will allow you to take advantage of iLok.com features such as authorization transfers and Zero Downtime Coverage.

Digital Performer Training

Third Party User Forum

Click here to go to a moderated bulletin board dedicated to the discussion of MOTU products and related subjects. This resource is not affiliated with MOTU.