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Tech Support Home

Welcome to MOTU technical support.

Online support

Free online support for all MOTU products is available to all registered users via this web page. To contact a technician, click the "Contact Tech Support Now" button below.

In our ongoing efforts to improve and expand support, MOTU provides online technical support for registered users through the above web link. Technical support is no longer handled through email. For brief instructions on how our online support works, click here.

Phone support

Free live phone support for the latest version of Digital Performer (Version 8) and any version of all other MOTU products is available to all registered users, Monday-Friday, 9am-6pm EST at 617.576.3066.

Tech Notes

Tech notes are short pieces of technical information, usually in the form of a question, such as "Do I need an external FireWire drive to record audio with a laptop?" Tech notes also cover late-breaking information not found in manuals, so you may want to search the tech notes for an answer even if you have your manual handy.

The answers to many common questions can be found in the tech notes, so try searching the tech notes before contacting tech support.

Search the tech notes by keyword:

You can also browse all tech notes, starting with the most recently updated.

Customer Service

MOTU Customer Service handles inquiries regarding registration, online support access, upgrades, and other requests unrelated to technical support.

Phone: 617.576.2760
(9AM - 6PM EST, Monday-Friday)
Fax: 617.576.3609
(24 hours a day, 7 days a week, with response during normal business hours)
Email:
Please do not send technical support requests to this email address as such requests will delay overall Customer Service email turnaround.

iLok Management

You may register and manage your iLoks at iLok.com. Doing so will allow you to take advantage of iLok.com features such as authorization transfers and Zero Downtime Coverage.

Digital Performer Training

Third Party User Forum

motunation.com is an active, moderated bulletin board dedicated to the discussion of MOTU products and related subjects. This resource is not affiliated with MOTU.